Refund policy

RETURNS & REFUNDS POLICY Thank you for shopping with us! We want you to love your purchase. Because we source our products globally to bring you the best curated styles and prices, we utilize a specialized return process.

30-Day Return Window You have 30 days from the date your item is delivered to request a return or report an issue. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Damaged or Incorrect Items If your product arrives damaged, broken, or is the incorrect item, please take a clear photograph or video of the item alongside the shipping label and email it to us at info@kscollectionstore.com. Once verified, we will gladly arrange a 100% free replacement or a full refund without requiring you to mail the damaged item back.

Standard Returns (Change of Mind) If you simply changed your mind or ordered the wrong size, please contact us for authorization before sending any items back. Do not send returns back to the address listed on your package. That is a fulfillment center address and they will not accept or process your return. Buyers are responsible for paying their own return shipping costs to our designated domestic return address. Shipping costs are non-refundable.

Refund Processing Once your return is received and inspected at our domestic facility, we will notify you of the approval or rejection of your refund. Approved refunds are processed automatically back to your original payment method within 5–7 business days.